Contacts handled, occupancy rates, sales, conversion rates, customer satisfaction… Our experience with more than 2,500 websites has enabled us to define the indicators that are most relevant and will help you monitor and optimise your activity in the short and long run, no matter what industry you are in.
Thanks to the iAdvize supervision panel, monitor your performance in real-time, view all conversations taking place and send advice to agents when needed.
Access all performance indicators in real-time and analyse results in detail thanks to filters (agent, skill, channel, targeting rule…). Compare results over different periods of time.
See how iAdvize increases sales. Measure conversion rates, the number of sales and the turnover generated after real-time contacts.
Monitor the quality and efficiency of service provided. Track the number of contacts handled, average handle time, response time, and agent occupancy rate.
Take a look at the number of contacts you missed out on because there were not enough agents available and find out what the ideal number of agents would be.
You can also see the estimated number of sales that were missed and the turnover that could have been generated. This way, you can organise your teams so that you can support your online visitors when it suits them best, boosting customer satisfaction and sales.
Give your visitors the chance to fill in a satisfaction survey right after a chat. This will enable you to assess the quality of online customer service your business is providing.
All past conversations are saved. You can refer back to them at any time.
We know that you will want to use these reports outside the iAdvize platform. Export them at any time in CSV format and connect them with your own CRM tool to make the most out of the data.
Optimising your engagement strategy, monitoring performance, benchmarking against average performance in your industry… A team of more than 100 people will make sure you achieve your objectives.
increase in online turnover thanks to Community Messaging!
eDigitalResearch report focusing on customer service channels in the UK
conversion rate multiplied after chat
A member of our team will be in touch to set a demo and show you how iAdvize's sophisticated reporting will enable you to optimise the solution and increase your return on investment.