Press releases

75% of UK shoppers trust other customers over retail staff

  54% of UK shoppers find previous customer product reviews more influential than retailer advice when making purchasing decisions   More than half of consumers believe instant online advice is the most convenient way to get questions answered   68% want to get an answer to a query about a product they are buying within […]

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16th March 2017 – WhatsApp integrates within iAdvize’s full-stack platform

By integrating WhatsApp within its platform, iAdvize enables brands to communicate with their customers via the most popular mobile messaging application worldwide. iAdvize, a European leader in online customer service, announces the integration of the instant messaging app, WhatsApp, within their conversational commerce platform. The integration solution means brands can now communicate directly with their […]

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18th October 2016 – iAdvize launches ibbü in the UK to connect online shoppers with knowledgeable peers

– ibbü is an on-demand pool of experts that provide online customers with advice and support to enhance customer experience and boost sales for brands. – Brands using ibbü in France have increased their turnover by an average of 10% through the introduction of conversational commerce and ibbü experts. – ibbü experts can earn an […]

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31st May 2016 – iAdvize has been nominated “Cool Vendor 2016” by Gartner

iAdvize, “The Conversational Commerce Platform” has been designated a Cool Vendor in “Cool Vendors in CRM Customer Service and Support, 2016” report by Gartner, Inc. The May 2016 “Cool Vendors in CRM Customer Service and Support,” “research provides IT application leaders and the customer service business buyers they support, with a view of five vendors with applications that […]

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5th April 2016 – iAdvize integrates Facebook Messenger

iAdvize, the leading online customer engagement solution in Europe, has announced that its platform now integrates with Facebook Messenger for Business. Brands can communicate with their customers and prospects via Messenger (800 million users worldwide). iAdvize’s integration of Messenger allows customers to receive purchase information and updates – such as delivery, customer service support, etc. […]

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3rd March 2015 – iAdvize launches in the Nordics

With a solution that includes Click to Chat, Click to Call, Click to Video and most recently, Community Messaging, iAdvize is already a European leader in real-time online customer service.  The Nantes-based company launches in the Nordics on 3rd March 2015.  Launching on an innovative eCommerce market Nordic countries were amongst the first to innovate […]

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27th Jan. 2015 – iAdvize launches its community chat solution, Community Messaging

iAdvize, European leader in online customer service, launches the new Community Messaging service, a live community chat solution to connect website visitors with experienced users. Community Messaging: visitors can exchange in real-time, directly on the website   According to the 2014 Connected Life study by TNS Sofres, 41% of internet users prefer to hear what […]

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14th Jan. 2015 – Nick Heys joins iAdvize advisory board

Appointment of Emailvision founder strengthens advisory board of leading online customer service solution, iAdvize An Englishman living in Paris, Nick Heys is one of the leading experts in SaaS technology in Europe. He is the founder and original CEO of Emailvision. Launched in 1999, Emailvision, now called SmartFocus, is a platform that helps brands to […]

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