The May 2016 “Cool Vendors in CRM Customer Service and Support,” “research provides IT application leaders and the customer service business buyers they support, with a view of five vendors with applications that are innovating in the customer service and support space.” Gartner’s definition of a “Cool Vendor” is a company offering a technology or service that is innovative, impactful and intriguing. The research is conducted by Gartner on a yearly basis.
iAdvize, a company that specialises in online customer service, stated that Tay is one of the reasons why Facebook’s bots won’t do away with human-to-human interaction.
Since 2012 social customer service technology platform, iAdvize, has been helping Voyages-sncf.com, the leading online travel brand in France, to manage their real-time online customer interactions.
– ibbü is an on-demand pool of experts that provide online customers with advice and support to enhance customer experience and boost sales for brands. – Brands using ibbü in France have increased their turnover by an average of 10% through the introduction of conversational commerce and ibbü experts. – ibbü experts can earn an […]
iAdvize, “The Conversational Commerce Platform” has been designated a Cool Vendor in “Cool Vendors in CRM Customer Service and Support, 2016” report by Gartner, Inc. The May 2016 “Cool Vendors in CRM Customer Service and Support,” “research provides IT application leaders and the customer service business buyers they support, with a view of five vendors with applications that […]
iAdvize, the leading online customer engagement solution in Europe, has announced that its platform now integrates with Facebook Messenger for Business. Brands can communicate with their customers and prospects via Messenger (800 million users worldwide). iAdvize’s integration of Messenger allows customers to receive purchase information and updates – such as delivery, customer service support, etc. […]