Community Messaging

Combine your customer service team with your brand community of fans!

Get started

Your community's mobile app

iAdvize launches a mobile application mobile for the members of your brand community. Your brand ambassadors can chat with your website visitors no matter where they are! They can receive notifications and see all conversations clearly.

Watch the video

Your brand community chats with your visitors

Your visitors can chat on your website with other users, members of your brand community. These community members can log in in to the dedicated community platform and answer visitor questions.

Build your community

Organise your recruitment campaigns (emailings, social media, etc.) from iAdvize and invite your users to share their enthusiasm and expertise with your visitors and other fans. You will receive the advice of a Community Performance Manager, who will work with you to ensure the project is a success.

We have observed an online turnover increase of more than 150% with the combination of Community Messaging and Click to Chat!

The Petit Vapoteur
Download the Petit Vapoteur case study

Nurture your community

Engage your community in real-time thanks to the Live Feed for community contributors and private messages. Members of your brand community can chat amongst each other and exchange best practices. You can send them links and updates to contribute to their brand interest and knowledge.

Nurture your community

Engage your community in real-time thanks to the Live Feed for community contributors and private messages. Members of your brand community can chat amongst each other and exchange best practices. You can send them links and updates to contribute to their brand interest and knowledge.

Combine Click to Chat and Community Messaging

Thanks to the smart behavioural targeting engine, you are able to connect website visitors with professional support agents or members of the brand community, depending on their needs and website browsing history. For the benefit of your visitors and your business, you can decide which visitors really need to be in contact with your professional agents.

Gamification

Engage your community with a rewards system. Your experts know their ranking and can access their statistics (satisfaction, number of chats, etc.). You can customise the badges that they gain and the criteria that unlock them. Reward high achievers with VIP advantages such as invitations to events and exclusive product launches.

Reporting

Monitor the activity of your community in real-time, access the history of all past chats and measure the impact on sales and customer satisfaction thanks to more than 150 key performance indicators.

Supervision

Chat with community experts in real-time thanks to the Live Feed. Post important info and product updates. You can access past conversations and monitor the community so you can help them out and share best practices.

Engagement on the move

Thank to iAdvize mobile application mobile, your brand community can chat with your website visitors no matter where they are! The members of your community can receive notifications, win new badges and share their tips with other members from within the Livefeed.

Find out more about the mobile application

Engagement on the move

Thank to iAdvize mobile application mobile, your brand community can chat with your website visitors no matter where they are! The members of your community can receive notifications, win new badges and share their tips with other members from within the Livefeed.

Find out more about the mobile application

Community Messaging success story

360° Marmara provides its online visitors with a 360° chat experience by combining Click to Chat and Community chat

What could Community Messaging do for you?

A member of our team will be in touch to show you how Community Messaging can help you transform the online customer experience on your website.