Founded in 2005, Feelunique are Europe’s largest online beauty retailer, with over 400 brands in their portfolio and have launched a chat solution with iAdvize to enable agents to communicate with customers in real time.
Ensuring they create a truly joined up digital experience Feelunique provide chat support across two key teams, customer care and beauty experts. They are able to provide their customers with direct access to their customer care team to provide the best solutions to their queries and also access to beauty experts to ensure they make the right purchase.
Through the interaction our customers have with our agents we have a confidence that customers will make the right purchase for them which endears customer loyalty and fewer post sale queries. explains” Tom Newbald, Marketing Director.
Having seen the value of the conversational commerce platform, Feelunique have also rolled out the iAdvize solution on mobile to provide a touchpoint to cater for the evolving needs of their customers.